March 26, 2012
To Whom It May Concern,
I am writing this recommendation for eMerge Health Solutions.
We first discovered eMerge when we were looking for a system to replace our Olympus EndoWorks reporting system. Jewish Endoscopy was interested in the eMerge for the integrated workflow and intra-operative documentation features for physicians and nurses. In this process we worked closely with the eMerge development team to be able to make the necessary design enhancements to meet our requirements.
As an Endoscopy nurse for more than 30 years, I have had to deal with many companies. I have to say that eMerge Health has been the best company that I have had the pleasure of working with. A product is only as good as the service personnel that is there to troubleshoot and answer questions you may have. The staff at eMerge Health is honest, trustworthy, reliable and courteous.
No matter what we asked of them, they have delivered. I was very impressed with the training they conducted for the staff and physicians. The company provides necessary one-on-one time to our physicians. If there is a problem, the eMerge team is very responsive to our requests. They have also been very flexible regarding our specific needs of their solutions.
The eMerge team is very highly respected here at Jewish Hospital Endoscopy.
Pamela M Fieler RN
Clinical Manager, Endoscopy, Jewish Hospital